Our Client Agreement and Key Facts about our services and costs will be provided to the client prior to business being transacted so that the relationship between the client and the firm is clearly stated and understood.
This will normally take place at the first meeting.
The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk. Austin Chapel LLP is registered in England and Wales no. OC350780. Registered office, St Laurence House, Suite 4 Gridiron Place, Upminster, Essex, RM14 2BE. Authorised and regulated by the Financial Conduct Authority. Austin Chapel LLP is entered on the Financial Services Register (www.fca.org.uk/register) under reference 516196. The information contained within this site is subject to the UK regulatory regime and is therefore targeted primarily at consumers based in the UK.